1. The return and exchange application period is within 7 days of receipt ( including holidays ) . Late applications will not be accepted. However, this does not apply to communications transactions where there are reasonable exceptions.
2. Due to hygiene issues, no returns or exchanges will be accepted for underwear, unless the product is defective.
3. Products with non-original damage, unofficial modifications, or incomplete or cut product tags will not be accepted for return or exchange.
When you apply for a return or exchange, please follow the following process:
1. Contact Customer Service : Please confirm that the product meets the above return and exchange standards, and you can directly contact us using the dialogue window at the bottom right of the website, LINE customer service account : sunyuhong_service , WeChat customer service account: sunyuhong_service , WhatsApp: +886 963-619-835 .
2. Reason for return or exchange: Tell us the reason for return or exchange, provide the order name and product information. You can also take a photo of the product status and send it to the customer service account.
3. Returning the product: Pack the product properly, preferably in the original packaging or similar protective measures to ensure that it is not damaged during transportation and provide a tracking number or shipping information.
4. Confirm refund or exchange : Once we receive and inspect the product, we will process the refund or exchange as soon as possible.
